Last updated: 10 September 2026
1. About Garden Adviser
Garden Adviser is operated by Tony Harding from Station Rd, Elmesthorpe, Leicester LE9 7SG. You can contact Garden Adviser at info@garden-adviser.co.uk or 07768 464167.
These terms apply when a consumer books a garden consultation, the Year-Long Garden Guide Programme, Garden Design & Project Guidance or another agreed service. They do not remove or restrict any rights you have under applicable consumer law.
2. Quotes and formation of the contract
Website prices are starting prices. Before a contract is formed, Garden Adviser will provide or confirm the service description, total price, payment schedule, likely timing, location, travel charge and any material exclusions that apply to your booking.
An enquiry or Garden Conversation does not by itself create a contract. A contract is formed when Garden Adviser confirms acceptance of your booking in writing and you accept the quotation or service agreement. You should save that confirmation and these terms.
3. Service standards and scope
Garden Adviser will provide services with reasonable care and skill. Advice is based on the garden conditions and information reasonably available at the time. Gardens are living environments affected by weather, soil, pests, disease, maintenance and work carried out by others, so a particular horticultural or visual outcome cannot be guaranteed.
Only work described in the written quotation or service agreement is included. Garden Design & Project Guidance may include design oversight, but Garden Adviser does not manage contractors, construction programmes, budgets or health and safety unless the written agreement expressly says otherwise.
4. Prices and payment
One-Off Garden Consultation
The starting price is £300, normally payable as stated in the written booking confirmation. Travel, a larger or more complex garden and additional requested work may increase the price.
Year-Long Garden Guide Programme
The starting total price is £1,500. It may be paid in full or, where agreed, by a £300 deposit followed by 12 monthly payments of £100. The deposit is part of the total price; it is not an additional charge.
The instalment option is a payment plan for one fixed 12-month service commitment. It is not a monthly subscription and is not cancellable month by month merely because payment is collected monthly.
Garden Design & Project Guidance
The starting total price is £2,000. Subject to the final agreed scope, it may be paid in full or, where agreed, by a £500 deposit followed by 12 monthly payments of £125. The deposit is part of the total price. If the final quoted price differs from £2,000, the written quotation must state the revised deposit, instalments and total payable before acceptance.
Invoices are due on the dates stated in the service agreement. Garden Adviser will not add interest, debt-recovery charges or suspend a service unless the applicable written agreement clearly explains the basis for doing so and the action is lawful and proportionate.
5. Fixed-term commitment and early termination
After any applicable cooling-off period has ended, choosing an instalment plan does not give a right to end the agreement simply by stopping the direct debit or other payment instruction. Subject to your statutory rights and the cancellation provisions below, the unpaid balance remains due in accordance with the agreed schedule.
If you ask to end a fixed-term service early for reasons unrelated to Garden Adviser’s breach, Garden Adviser will assess the work already delivered, costs reasonably committed, services that can be cancelled or reallocated, and losses that can reasonably be avoided. Garden Adviser will take reasonable steps to reduce its loss. Any amount requested will be a reasonable reflection of the services supplied and genuine net loss, not a penalty. If the remaining service can be reallocated or costs avoided, an appropriate credit or refund will be made.
Nothing in these terms requires you to pay for services Garden Adviser fails to provide, prevents you from using a statutory remedy, or limits rights arising where services are not performed with reasonable care and skill.
6. Cooling-off rights for distance and off-premises contracts
If your contract is made online, by telephone, by email or away from Garden Adviser’s business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason.
To cancel during that period, send a clear statement to info@garden-adviser.co.uk or Garden Adviser, Station Rd, Elmesthorpe, Leicester LE9 7SG. You may use the model cancellation wording in section 13, but you do not have to.
Garden Adviser will not begin the service during the cooling-off period unless you expressly request this. If you expressly request an early start and then cancel during the cooling-off period, you may be charged a proportionate amount for services supplied up to cancellation. If the service is fully performed during the cooling-off period following your express request and acknowledgement, the statutory right to cancel may be lost once performance is complete.
7. Rescheduling visits
Please give as much notice as reasonably possible if you need to reschedule. The service agreement may set a reasonable minimum notice period and explain any charge reflecting costs actually incurred or time that could not reasonably be rebooked. Garden Adviser may reschedule because of unsafe weather, illness, access problems or circumstances outside reasonable control and will offer a reasonable alternative date.
8. Client responsibilities
You agree to provide accurate information, disclose known hazards, provide safe and reasonable access, supervise children and animals where necessary, and obtain any permissions required for work you choose to undertake. You remain responsible for deciding whether to appoint and pay contractors and suppliers unless expressly agreed otherwise.
9. Plants, contractors and third parties
Unless expressly included in writing, plants, materials and contractor services are supplied under separate arrangements. Garden Adviser is not responsible for an independent contractor’s acts or omissions, but this does not affect liability for Garden Adviser’s own advice or breach.
10. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. Any other limitation must be fair, reasonable and stated in the service agreement in a way appropriate to the service and foreseeable loss.
11. Personal information
Personal information is handled in accordance with the Privacy Policy. Garden Adviser will use booking information to administer the service, communicate with you and meet legal obligations.
12. Complaints and governing law
Please raise concerns promptly using the contact details above so Garden Adviser has a reasonable opportunity to investigate and put matters right. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law.
13. Model cancellation wording
To: Garden Adviser, Station Rd, Elmesthorpe, Leicester LE9 7SG; info@garden-adviser.co.uk
I/We hereby give notice that I/We cancel my/our contract for the following service: [describe service]. Ordered on: [date]. Name: [name]. Address: [address]. Signature (only if sent on paper): [signature]. Date: [date].
14. Changes to these terms
The terms supplied when your contract is formed will apply to that contract. Garden Adviser will not make a material change to an existing fixed-term agreement without a lawful basis and, where required, your agreement.